Buy Online From Home (BOFH)

22/10/24, 22:29

Buy Online From Home (BOFH) Silvia Schippa User

BOFH is a functionality available on Heaven for Client Advisors to conclude secure distant sales with clients who are not present in-store. BOFH is qualitative, personalized support given to clients as part of their online experience and a unique opportunity to generate additional business. Available in selected stores only.

Why To assist Clients and streamline their shopping experience on fendi.com For clients looking for products unavailable in-store but available on fendi.com To place pre-orders for collections pre-launched on Fendi.com How to Accessible from the main menu in Heaven > CLIENT SERVICES > Buy Online from Store/Home Commission BOFH sales generate commissions for store teams; commission schemes are defined at the market level. Refer to Store/Retail Manager. Omnichannel transactions contribute to store target achievement. https://fendi.sharepoint.com/sites/CICERO/SitePages/Buy-Online-from-Home.aspx

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22/10/24, 22:29

Buy Online From Home (BOFH)

💡 Get to know fendi.com and be ready for your clients! Become confident with website navigation (mobile version). You should know the Terms and Conditions. Go through the FAQs so you can address any objections/hesitations raised by clients.

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https://fendi.sharepoint.com/sites/CICERO/SitePages/Buy-Online-from-Home.aspx

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22/10/24, 22:29

Buy Online From Home (BOFH)

 BOFS/BOFH FAQ

https://fendi.sharepoint.com/sites/CICERO/SitePages/Buy-Online-from-Home.aspx

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Source: CLIENT/OMNI CHANNEL/OMNI TOOLS/Buy Online From Home (BOFH).pdf